HA496 : Identifying and ranking factors affecting the implementation of algorithmic management in the electronic taxi service industry
Thesis > Central Library of Shahrood University > Industrial Engineering & Management > MSc > 2024
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Abstarct: Internet taxis play an essential role in algorithmic management, because they use advanced technologies to optimize their services. By analyzing big data and real information, these systems are able to manage resources, optimally allocate drivers, and increase service speed, which in turn leads to improved user experience and customer satisfaction. Algorithmic management as one of the key topics in the service industry. Electronic taxi is important and plays a major role in improving performance and customer satisfaction. This research identifies and ranks factors affecting the implementation of algorithmic management in electronic taxi services in Tehran and examines how these factors can help improve service quality and user experience. The current research is practical and descxriptive in terms of how data is collected And it is survey type. The statistical sample of the research includes 15 experts, officials and beneficiaries of electronic taxi services in Tehran. A fuzzy Delphi questionnaire was used to collect information. Data analysis was done using FAHP, ISM and MIC-MAC techniques. The results show that regulatory and legal frxameworks should be considered as the main criteria in the implementation of algorithmic management. Improvement in this area can lead to the improvement of data privacy and security, and as a result increase customer acceptance and satisfaction. The results of the research also indicate relationships between criteria that show that improvement in one sector (such as strengthening legal frxameworks) can have a positive effect on other sectors. (such as privacy) and create a recovery cycle. This analysis can help decision makers to design strategies that focus on improving key areas.
Keywords:
#algorithmic management #electronic taxi services #customer acceptance and satisfaction #privacy. Keeping place: Central Library of Shahrood University
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